Impacto del mecanismo administrativo en la eficiencia recaudatoria a través del cobro del servicio de agua potable en la empresa Pública Aguas Machala - ep.

Abstract

The objective of this thesis investigates the impacts that administrative mechanisms have on collection efficiency through the collection of drinking water service in the public company Aguas Machala – EP. A case study approach was carried out to examine the events that occurred throughout the history of the company under study. The data was collected through interviews with field experts to ensure that the questions fit the objectives set within the research, as well as through the analysis of the company's internal documents. The discoveries reveal that good administrative management plays a very important role in the operation of the company, therefore, the actions that the company has taken to be more efficient with annual collection within the study periods 2018 - 2022 were addressed. On the other hand, emphasis was placed on the current mechanisms that made it possible to know which of them has a significant impact on the annual collection. The study is made up of descriptive and comparative research, used for the internal evaluation that was represented by tables that referred to the annual monetary data collected. The importance of implementing new internal policies and procedures is highlighted to have strategic results that involve investment in cutting-edge technology and adequate maintenance of its resources to optimize its operations.