El liderazgo basado en la norma ISO 9001:2015 en las empresas procesadoras de café del cantón Piñas.

Abstract

This research work focuses on analyzing the leadership of coffee processing companies, under the ISO 9001:2015 standard. The main objective is to analyze the leadership of coffee processing companies in the Piñas canton, based on the ISO 9001:2015 standard, in order to contribute to the socioeconomic development of the region. For this, qualitative and quantitative research methods are used. Data collection is carried out through the application of interviews aimed at managers and surveys to employees, the population under study is the coffee processing companies in the province of El Oro canton Piñas, with a focus on two specific companies: Café Don Manuelito and Café Zambrano and data analysis tools are used, such as the SERVQUAL model, which allows evaluating key dimensions of leadership. The results show that managers only have knowledge about leadership and the application of the ISO 9001:2015 standard is intended. It is concluded that the leadership style applied is mostly democratic, thus promoting employee participation and commitment. It is also determined that the level of leadership in these companies is good, according to the perception of the collaborators. The research findings are expected to contribute to improving knowledge on the implementation of leadership according to ISO 9001:2015. The importance of training staff in leadership and teamwork is highlighted, as well as the development of function manuals to clarify roles within companies.