Análisis comparativo de calidad del servicio entre las tecnologías gpon y radio enlace usadas en el cantón El Guabo.

Abstract

Nowadays, society has a very wide demand for telecommunications services, especially for internet services. This implies the implementation of new technologies to improve the quality of services provided by operators. The current project consists of a research work that compares the service quality between GPON and Radio Link technologies offered by internet companies in El Guabo. Service quality is an important issue for internet service providers (ISPs) since customer satisfaction depends on it. If standards are not met, there is a risk of losing potential customers and having a bad image. The main problems are instability in the connection, lack of support, and equipment obsolescence, which make the reliability of the company difficult, and the limited range of the network that causes unexpected disconnections. The chosen methodology first analyzes the problem, identifies the causes using quality parameter tools, and develops an improvement that includes corrective actions to solve the problem. Three tools will be used: Speedtest.net to estimate upload, download, and latency speeds, Fusion Connect to measure jitter, and Packet Loss Test to determine packet loss. A population sample survey was conducted to determine their satisfaction and preference regarding the service they possess. The comparison is based on the conclusions obtained from the surveys and measurements carried out in the study area. The results showed that GPON technology offers better service quality compared to Radio Link technology, with a score of 7.183/10. If the proposed corrective solutions are implemented, internet service providers will be able to improve the profitability of their businesses while increasing customer satisfaction.