Factores relevantes que inciden en el clima laboral de los empleados administrativos del sector servicios en la ciudad de Machala periodo 2020-2022.

Abstract

The work environment is the perception that an individual or group of people has about the environment where daily productive activities are performed within an organization and its construction is given by various factors that can be external and internal, the control that the entities have over them; will mark its positive or negative impact on the daily exercise of actions within the organization. For the above mentioned is that companies today should take special importance to this issue as it can directly influence various areas of the same, which is why the following research was conducted in order to identify the factors that affect the generation of the work environment, through data collection and literature review concepts and theories that are part of the set that comprises the creation of the work environment were defined. For the elaboration of the study we used surveys, which were focused on administrative collaborators of fast food franchises in the city of Machala, through the use of the aforementioned tool we identified factors such as communication, tangible elements, social development, personal motivation, work environment and working conditions, physical and mental health. These factors were determined as the most influential in the perception of the work environment in the different organizations participating in the project and it was established that they have an optimal work environment thanks to the management and organizational culture applied by the franchises.