Análisis del desempeño laboral de los colaboradores, en modalidad de teletrabajo de las grandes y medianas empresas comerciales en la ciudad de Machala.

Abstract

Teleworking has been incorporated in Ecuador, mainly during the health crisis of COVID-19, allowing companies to continue with their daily activities with total normality. Thus, the present research project will analyze the work performance of employees in teleworking mode of large and medium-sized commercial enterprises in the city of Machala, conducting a review of the literature focused on the dependent and independent variable, making a quantitative and analytical methodology, allowing to start form a defined idea, to proceed to study the corresponding theory, Using a transversal design, which serves as support for collection of data during a specific time, applying surveys to a sample of 202 workers who are part of the entities of the corporate sector of the city, identifying the factors that influence work performance, the method or performance evaluation tool that they apply, and advantages and disadvantages of this modality presents. Establishing, as a result, that teleworking was effective, for certain organizations, but highlighting that, being a recent and unexpected modality, which was introduced in a forced way, there is resistance to change and adaptability processes, affecting the low performance and labor productivity of teleworkers.