Diagnóstico situacional del restaurante Zona Refrescante de la ciudad de Machala y propuesta de mejoramiento.

Abstract

A common problem with many restaurants when they start operating is that they are not organized and run correctly, actions that have an impact on the work environment and the employee's commitment to the organization, so that one of many other factors that allow a business to to transcend the market efficiently, is to change the mentality of the collaborators in order to have suitable profiles for each work area, for which the project poses as a question, How does the management of human talent influence the moment to provide a service in the refreshing zone restaurant? For this reason, it was proposed to carry out an organizational diagnosis and the construction of a SWOT matrix was relevant and the creation of the mission and vision that will help the business define who they are and where they want to go, mission After an exhaustive investigation to analyze the situation. of the refreshing zone restaurant in relation to the management of human talent, it was identified that the business is interested in the type of personnel to select, that this not only has high experience in the position to be carried out and within the situational analysis, great Significant advantages for the business The management of human talent must be applied not only in food services but in all hospitality sectors, as it will help companies attract, retain and retain their collaborators, based on this it will increase productivity .