Utilidad de la telefarmacia en pacientes externos e incorporación de un modelo mixto para la humanización de la asistencia sanitaria.

Abstract

Introduction: The COVID-19 pandemic revealed the many shortcomings that exist in health systems, and the need to be able to develop a more humane health care model that is capable of moving away from the individual needs of patients. Telepharmacy can solve many of these shortcomings, since it has become an important tool in pharmaceutical care, and even more so during the coronavirus health crisis. Patients can have pharmaceutical assistance through digital means, without the need to attend the health establishment in person. Objective: To determine the usefulness of Telepharmacy applied in pharmaceutical care processes in outpatients, by reviewing bibliographic research, as a mixed model for the humanization of health care. Methodology: A descriptive research was carried out by reviewing reliable bibliographic sources. Conclusions: Telepharmacy was able to control hospital admissions during the COVID-19 pandemic, since it can reduce the risk of contagion and outpatient visits by 56%. Pharmaceutical care through digital tools in community pharmacies, where there are patients with physical or cognitive difficulties or with chronic diseases, and the education of both health personnel and patients, are capable of creating an environment of humanization, since therapeutic adherence improves and there are fewer adverse events related to medications.