Mejoramiento de los procesos productivos basados en la norma ISO 9001:2015 en la productora de lácteos del cantón Chilla.

Abstract

The present research work deals with the improvement of the productive processes based on the ISO 9001:2015 Standard in the dairy producer located in the Canton Chilla, has as general objective to implement improvement actions in the productive processes under the ISO 9001:2015 Standard that allows to improve the administrative, productive and commercial management of the Asociación Ganadera Primero de Agosto del Cantón Chilla, in this way contributes to the continuous improvement, standardization of its productive processes (cheese, manjar and yogurt) under a quality management system in order to obtain quality products. It should be emphasized that the association has the support of the community because it is a source of employment, thus facilitating the improvement of the quality of life of the community. That is why, in order to execute the work properly and obtain relevant information, the inductive-deductive method and quali-quantitative approach was used with the instruments or data collection tools such as; focus group, structured interview, and observation sheets so that allowed to develop a situational diagnosis through the SWOT to start the improvement process, also develop a flow chart of its various production processes establishing the controls that each process deserves, also minimize excess staff, unproductive time and waste of inputs during the respective production and the respective indicators that facilitate assessing the level of effectiveness and efficiency, recognizing the elements of input, output and value added for the proper management of resources used based on the quality standard.