Diseño de un sistema de información gerencial para la toma de decisiones de los centros de belleza del cantón Pasaje.

Abstract

Beauty businesses have currently gained great importance in society, since people go to these spaces in order to look better physically putting their physique and self-esteem in the hands of others, which makes this work a very demanding job. Among the services offered by this type of business are: haircuts and treatments, waxing, pedicure, manicure, eyelashes implementation, makeup, among others. Therefore, it is necessary to keep track of resources and make more accurate decisions using Management Information Systems. The present study was developed in the province of El Oro, located on the southern coast of Ecuador, focusing the research on beauty salons in the city of Pasaje that are registered with the Internal Revenue Service (SRI). The sample is made up of 93 beauty salons in the city of Pasaje to whom the survey will be applied. The method consists of a series of techniques, successive steps and processes that lead to the collection of information, which allow the researcher to obtain the necessary information to answer the research question. There is a need to design a management information system, taking into account that some of the activities are carried out in a disorderly manner and according to their own criteria, such as the establishment of schedules or even planning, which are carried out by very few of the people surveyed; however, there are possibilities of proposing this system because most of them consider information important for decision making, so this tool will be very useful for them. The information system model for this business sector should be a mixed model that includes the printed information available to the people surveyed and a technological part that allows them to store the information to make decisions, without running the risk of losing it, since currently all the information is available in the cloud for access at any time.