Desarrollo de una aplicación móvil de gestión de pedidos para la empresa pollo broster dlazona utilizando tecnología hibrida

Abstract

As time goes by, large and small businesses seek to increase the range of customers, implementing technology as a vital tool within the business. Today, the use of mobile devices has increased exponentially, and with it the use of mobile applications has become part of daily’s routine. As well as the use of technology for entertainment or daily applications, e-commerce has become a functional tool used from small to big enterprises. In this way the business expands its reach, and customers have greater access to products and promotions that they offer every day, from the comfort of home. Pollo Broster D La Zona's delivery order processes are managed in a similar way to local orders. However, many of the activities involved in this process consume more resources than normal; a great example is the communication of diners with the business to learn about the menu, products or prices, and then place an order. The time invested in these processes can be reduced by using a virtual store, where the customer can learn about the products offered and set up only the necessary communication to complete the purchase process. Therefore, this project proposes to optimize business processes through a home order management app. The proposal consists of two mobile applications, the first one oriented to the administrator, i.e. the business, so that products and orders can be managed, reducing the time and resources invested in the process of home sales. The second one is oriented to the customer, so that he can visualize the menu and proceed to make the purchase in a quick and easy way, allowing to manage his own billing data and shipping addresses. A key point within the proposal is the multiplatform, that is why it has been considered to develop the functionality of the apps using React Native and Next, and the database using Firebase in the Cloud. Cloud technology has been selected due to its ease of communication and availability, not to mention the various services offered by Firebase for the development of mobile apps, such as Authentication, Firestore, Storage, Functions and Messaging. Each one is used to fulfill a requirement of the system. This facilitates the development of applications that can run on both Android and iOS. Finally, to ensure an efficient and productive development, some of the phases of the MMS methodology are considered, thanks to its agile approach throughout its life cycle. Thanks to the agile approach it was possible to maintain constant communication with the customer and especially with the stakeholders. The ISO/IEC 25010 standard is also used to guarantee the quality of the apps, evaluating that they comply with the most relevant metrics for mobile applications, such as usability, functionality and security.