Diseño de un marco de trabajo para gestión de calidad en los procesos de desarrollo de Software

Abstract

At present, the development management of institutions is a relevant factor in their performance, it is a continuous process of evolution and updating of computer systems. The general objective of this research was to create a framework through the use of the agile SCRUM methodology and the ITIL framework, for quality control in Software Development processes, a mixed cross- sectional and quasi-descriptive research was carried out. – Experimental formed by stages, a descriptive one and a quasi-experimental one. Different software development methodologies and frameworks were compared, then design agile development strategies and finally the implementation of the proposed proposal; the questionnaire was used to obtain information in the study sample, arriving at the following conclusions, the design and implementation of the framework, through the agile SCRUM methodology and the ITIL reference framework, for the improvement of the software creation process was highly effective and efficient, it was possible to finely collect all the theoretical and methodological basis of the framework proposal for software development, and it was possible to visualize the potential of the agile SCRUM methodology and the ITIL reference framework, In this way, motivation was generated for design management, which allowed to achieve skills and competencies in software development according to how it is proposed in today's world.