Calidad de atención de enfermería y satisfacción percibida en el hospital especializado Gineco-Obstétrico Ángela Loayza de Ollague, Santa Rosa, Ecuador

Abstract

he objective of the study was to analyze the quality of nursing care and the satisfaction per-ceived by patients admitted to the Ángela Loayza Hospital for Gynecological Obstetrician Specialties in Ollague, El Oro Province, Ecuador. Descriptive, prospective and cross-sectional study carried out in 200 volunteer obstetric patients who answered a survey validated by experts on the frequency of exe-cution of nursing activities as an indicator of quali-ty and perceived satisfaction. The mean age of the patients was 31 ± 9.40 years. The option regarding the quality of nursing care in terms of the frequen-cy of their execution. Being the answers in the ca-tegory of “always” in descending order, monitoring of biomedical equipment connected to the patient 56%, Safety / knowledge of biomedical equipment connected to the patient 55%, and Alternatives for the improvement of their health condition 48, 5%, Monitoring in the treatment applied 48%, Clearing doubts about their treatment 45.5%, Quality of care received 46%, Timely attention 37.5%. The answers on satisfaction with the nursing activity were: 63.5% satised and 14.5% very satised. This result sug-gests establishing strategies to increase the level of satisfaction and frequency of execution of Nursing activities