Nivel de satisfacción estudiantil de la Unidad de Matriculación, Movilidad y Graduación en una Universidad Ecuatoriana

Abstract

The evaluation of university quality is a continuous process that seeks excellence of tangible and intangibleelements, in relation to whether in quantity and quality these resources are adequate for the satisfaction of the dailyactivities of the institution.Objective:To evaluate the satisfaction of the quality of the services provided by the Enrollment,Mobility and Graduation Unit (UMMOG) in the Faculty of Chemical and Health Sciences of the Technical Universityof Machala.Materials and Methods:Quantitative, descriptive and cross-sectional study. The population consistedof students belonging to the Faculty of Chemical and Health Sciences. The sample was selected through probabilisticconvenience sampling, giving a total of 281 students surveyed. Data collection was through a survey conducted by theauthors and validated by expert criteria. For data analysis, frequency and percentage tables were used for demographicvariables and the level of satisfaction using the SPSS software version 15.Results:It was determined that 60.5% of thestudents surveyed rated the attention provided by the UMMOG as fair. 51.6% of the participants do not consider theinfrastructure of the department to be adequate. Regarding enrollment, 40.57% of the student sample mentioned that thisprocess is regular.Conclusion:Most of the students rate the attention of the Enrollment, Mobility and Graduation Unitas regular and bad, that is, there is a low level of satisfaction in this aspect; and among the factors that influence thequality of the attention and services provided by the UMMOG are the treatment offered by the staff, attention schedules,time taken to resolve requests, enrollment process and infrastructure.