Implementación de una aplicación web para la automatización de la gestión de routers mikrotik.

Abstract

The importance of the internet in people's lives is increasing because it is the main form of communication used today, it allows things like buying an article, reading a magazine, talking with a friend to be done from the comfort of home using a computer or cell phone with internet access. Due to the great demand for the internet that has arisen in the course of the pandemic, internet service provider companies. ISPs, have had a considerable increase in clients, generating high levels of traffic, forcing them to improve their network infrastructure, acquire new equipment and implement new technologies to automate their administrative processes. The automation of processes in an internet provider company. ISP, provides good management in administrative tasks and creates competitiveness and efficiency, giving it an advantage over the competition. It is proven that reducing the number of hours spent on a task will always reflect profitability for the company. The use of a web application that allows managing and saving customer information in a centralized database will allow better control over users who contract an internet plan. In the market there is a wide variety of network devices and companies that offer an internet service need to have powerful and reliable equipment, one of the most used brands is mikrotik, which is a company that manufactures equipment for both home and office. business environment, it has its own operating system that includes all the necessary tools to be able to manage and control the clients that contract an internet plan. In the company RAYONET S.A. Every month the systems assistant is in charge of cutting off the Internet service for customers who have not paid their contracted plan on time. The internet service shutdown process is carried out manually and the company, having a considerable number of clients, means that this task is not carried out efficiently due to the large number of shutdown requests that arrive each month, due to This jeopardizes the quality of customer service and increases the probability of procedural errors. For this reason, the option of implementing a web system that allows automating the process of cutting and reconnecting the internet service to the clients of the company Rayonet S.A. was proposed. To achieve this objective, the requirements were requested from the company and the development tools to be used were defined to then proceed with the construction of the software, which is based on the Django framework using the Python programming language and the. RouterOS-api, library. that allows communication with the mikrotik equipment. As a methodology to be used, the SCRUM methodology was proposed, which focuses on teamwork, promoting collaboration between the owner of the product and the person in charge of developing it, establishing meetings in short periods of time called Sprints.