Plataforma e-commerce con acceso a chatbot para guía de citas de requerimientos de usuarios en empresas de soluciones informáticas.

Abstract

E-commerce was an activity with a slow pace, but it began to grow after the declaration of the health emergency due to the coronavirus disease. COVID-19, Since being in confinement, the usual buying and selling activities ceased, the new reality was to make purchases through digital means, making this a challenge for all people and especially for small businesses, which had to rethink their business models so that they can sustain themselves in this stage of digital transformation. The digital transformation, which before seemed like a plus to increase the productivity and profits of companies, today is almost a requirement for them to stay in the market, needing to be educated in the use of technological platforms and marketing strategies. It is also important to adapt to digitization, since it is currently seen as the new methodology for marketing its products. With this background, the need arises to propose the development of an e-commerce platform with access to a chatbot to guide appointments of user requirements in IT solutions companies, the development process was carried out according to the hybrid methodology SNAIL, Software Native Logical Iterative Architecture, given that this model combines the activities of other methodologies so that it will allow the production of software in an efficient manner, The technological proposal will help the company to organize, control and manage products, customers, orders and sales, thus improving performance and productivity in all the areas referred to, in addition to the use of the chatbot it will allow interaction for the user to manage a appointment with the company, either in person or virtually to attend to your queries. For the development of the project, the requirements were established by the owner of the company dedicated to the sale of technological supplies such as laptops, desktop computers, cell phones, however, the different ways in which e-commerce sites are developed were also taken into account, since each platform tries to strategically impact the market and it is favorable to be informed of new technological trends. E-commerce consists of two parts: The administrative section to manage information. Products, categories, users, orders, purchases, and the public section, for interaction with the consumer. Display products, add to cart, proceed to checkout purchase. The technologies used are. Apache server, Laravel Framework on the server side and the Angular Framework on the client side for the development of user interfaces, including CSS, Bootstrap and HTML standards, PHP as a programming language and MYSQL as database manager; The client-server architecture was used to allow the connection to several clients with the services provided by the server. In addition, the evaluation of the system was carried out, with the standard for the evaluation of quality of software ISO- IEC 9126, which allows seeking excellence within the development process, the software product itself, and in its use.