Análisis del talento humano y su gestión en la innovación del servicio de Gold Cable en la Provincia de El Oro.

Abstract

Managing talent can make a significant contribution to a company's performance by generating and maintaining a competitive advantage, making it an aspect of global development. The article analyzes the organizational behavior of the human talent of the service company Gold Cable, besides diagnosing the organizational behavior in service companies and describing a model of human talent management. An electronic bibliographic review of different authors was made, having a descriptive-sectional methodology, under an inductive-deductive method by means of customer satisfaction surveys and manager interviews. The conclusions are oriented to the diagnosis of the company's behavior and the way in which a well-designed model can be implemented for the economic well-being of the company.