Importancia de la aplicación del sistema de gestión de calidad en las PYMES del sector productivo del cantón Machala

Abstract

This work focuses on exposing the importance of the implementation of ISO 9001:2015 standards in SMEs in the canton Machala as this would give benefits within them, having quality in terms of product, services provided to the public. In consideration in several literary works focusing on the benefits that these standards provide to S. Leading to a process to be able to carry out the respective implementation, interrelating with aspects of continuous improvement within the SMEs in quality refers and permanent control of each process, taking into consideration the training of personnel, in order to have a good competition within the market that is being introduced. Highlighting the importance that not all these SMEs have to be standards within them. There are many reasons why they have not implemented them. For this, a sample is taken applied in the SMEs of the productive sector of Machala sent in which they were processed in Google Form because the pandemic did not allow access to the different SMEs in person, in which optimal results were obtained to know the different reasons, and also the different aspects that have the SMEs mentioned, because among them is the lack of knowledge, lack of economic resources among other aspects, so 80% if they would see feasible to implement it, while the other percentage does not consider it because they do not have a competitive perspective within the market that is immersed in your company.