Desarrollo de una aplicación móvil para el proceso de pedidos en el restaurante "Asados de Mandi" utilizando la metodología mms

Abstract

Currently, the provision of quality service in restaurants is an essential part of the success of your operations. This corresponds to the level of satisfaction that a client experiences related to the care provided, the efficiency of the service, the way the service has been delivered and the costs of the products it offers. For a restaurant to achieve quality service, it must meet the expectations and needs of its guests. The city of Machala has a number of restaurants, among them is Asados de Mandi, which meets quality and service standards. However, it has not entered the technological field and does not have home delivery service management, there is a deficit in control when receiving orders and allowing the customer to be the one who sends or withdraws them on their own. Most consumers are unaware of the direct communication channel so they must approach it and order, this is uncomfortable for users. This problem provides a competitive disadvantage to the company, so it is essential to establish a solution. The use of mobile applications has grown considerably, due to the rapid evolution of technologies in recent times and the considerable use that users give to them, making apps one of the best resources for a person to perform multiple activities through them. With the above, as a resolution to the problem, a mobile application was developed in order to manage the delivery of home orders at the Asados de Mandi restaurant. The development of the mobile app for the restaurant is based on current technological tools is based on current technological tools in the world, such as, Java as the main programming language in its Android Studio IDE, which has an integrated development environment suitable for the development of mobile applications, Firebase, back-end, the same one that allows to develop and facilitate the creation of very high quality apps in a fast and secure way, Firebase Authentications, Firebase Realtime Database as a NoSQL database and making use of the MMS hybrid mobile development methodology (Mobile Sprint Model) that has the best agile practices of other ,Mobile-D, KANBAN, SCRUM, strengthening the use of sprints, incorporating metrics, promoting the use of prototypes, and allowing easy development by means of independent modules. The mobile application also has 3 types of user, an administrator, who manages all the options of the model, a client user, who views the menu and places the order, and a delivery user who delivers the ordered orders. All users must authenticate and confirm by sending a message to their Gmail email. In addition, when placing an order, you have two options, At home, and, order and collect, the same that help streamline delivery processes. In this way, a better control of economic gains is created with an increase in productivity and manual processes are reduced. The evaluation of the developed prototype was based on the quality standards of the ISO,IEC 25010 standard on product quality.