Aplicación móvil para la gestión administrativa de restaurantes afiliados al servicio de delivery aplicando la metodología swirl.

Abstract

The arrival of an unexpected pandemic due to the appearance of the Covid-19 virus forced governments to implement mobility restriction measures for their citizens, causing many businesses to look for alternatives to continue their commercial activity and satisfy people's consumption needs. E-commerce has grown exponentially during this health emergency, especially in the form of home delivery service, also known as delivery, which was largely adopted by traders to avoid crowds in establishments and comply with established biosafety standards. To offer the delivery service, businesses used courier applications to receive orders, but since they were not applications designed for this type of function and due to the high demand, it became a rather tedious task. Menus and products were shared in image format, many of these with outdated prices and little information for the consumer, which caused extended conversations that in many cases did not end in a purchase, this added to the poor organization caused confusion and delays in the delivery of orders. To solve this problem, a mobile application was developed to optimize the delivery service offered by businesses, providing them with tools to facilitate the management of orders, administration of the menu or product catalog and customization of a profile where customers will know relevant information such as schedules, services, location, opinions, shipping costs, among others, and also provides a set of metrics based on the information collected that will be integrated into an intuitive panel and allow the owner to make decisions for the benefit of their business. For the development of the application, a client-server architecture has been used to facilitate scalability on both sides. BaaS, Backend as a Service, technology has been implemented, which allows the development of a backend completely in the cloud, through the different services provided by Firebase, including Authentication, Firestore, Storage, Functions and Messaging. The server uses Node.js to manage HTTP requests by creating a Rest API that facilitates communication with the frontend, all this is connected to the Functions API that allows hosting the server in the cloud. The business information is stored in Firestore which is a high performance NoSQL database, while for the management of multimedia content Storage has been used, additionally Messaging has been integrated to send notifications. The frontend was built with the React Native and Expo frameworks that allow obtaining a multiplatform application with the same code base, in addition, they facilitate the communication with the native APIs of the devices such as location, messages, notifications among others. To ensure the efficient development of the application, the SWIRL methodology was used, which has an iterative model that integrates customers in the various phases of development, this allows the application to meet the established requirements, identify flaws or suggest changes in time, all with the aim of having fully functional prototypes in short periods of time. To guarantee the quality of the software, an evaluation was carried out with the ISO, IEC 25010 standard, which made it possible to demonstrate through a set of metrics that the application efficiently complies with usability, performance and functionality attributes, among others.