Análisis de la calidad externa en los portales municipales de la Provincia de El Oro aplicando la norma iso 9126

Abstract

Technology surrounds our society and has become an indispensable part of our lives, becoming the main protagonist for many nations that have become very dependent on it, among the great technological advances we have software development, currently being considered as a discipline of great importance considering the high demand for software products and web pages, for this reason being updated in tools that allow development and ensure product quality is a powerful advantage that should be considered to position itself as a site with a high strategic level. The present work focuses its research on the external quality of the municipal websites of the province of El Oro, due to the fact that in some portals the evaluation metrics of the ISO / 9126 standard are not used strategically, the lack of application of the The aforementioned standard makes quality control difficult, in addition to optimizing the evaluation time, security and configuration of the page, causing dissatisfaction in users for not complying with the standard which guarantees the highest quality in the software or website. Therefore, the purpose of the development of this research is to analyze the external quality in the municipal web portals of the province of El Oro through the application of metrics that characterize the ISO / 9126 quality assurance standard, and sub characteristics that allow a more in-depth and detailed assessment of the case study, in addition to the use of evaluation tools, which are selected based on criteria such as advantages, gratuity and characteristics, for the design of a website where the results obtained are evidenced in such a way that the that the evaluated sites take as a reference the application of the standard in the tools and provide users with a quality website.