Propuesta de manual de funciones de los procesos desarrollados en la empresa exportadora de cacao Urocal.

Abstract

Procedure manuals are tools for the internal control of organizations, which allow establishing guidelines under which the management of resources will be carried out. The objective of this practical case is to design a manual of functions of the processes of the cocoa export company UROCAL, through the exhaustive compilation of information on its operational production activities, in order to generate a document to support the address of the organization. The methodology implemented was the documentary analysis, through the compilation of information in different bibliographic sources; In addition, a field visit was applied, which allowed the gathering of the information of the company, about its cocoa production processes, to later elaborate the manual. The procedures manual focused on the production area of Exportadora UROCAL, specifically on the harvesting and processing of cocoa, obtaining as a result an administrative support tool, establishing a sequential order from the maturity verification activities, through shelling , fermented and dried, storage until the commercialization process; It allowed the delimitation of the responsibilities of each worker and the minimum requirements required of the activities that make up the production process. The importance of having an instrument where organizations define their policies was evidenced, under which their collaborators will be guided in the development of their functions, complying with the technical quality requirements that are demanded.