Innovación interno basado en el punto 7.2 de la norma ISO 9001:2008 en la empresa Roque Arquitectura & aAabados, Huaquillas.

Abstract

This work is developed for the implementation of an App (RoqStyle) to the Company Roque Arquitectura & Acabados that is aimed at the sales department with an Internal Innovation based on Point 7.2 of ISO 9001:2008, which consists of a better management of the process related to the client for an efficient attention and to obtain a competitive advantage in the market. RoqStyle is considered for the constant management of the seller, through it will give a quality advice, safe and reliable for the customer, who may have a two-way communication and be shaping the interior design of the required environment. It will help with an optimal organization in the inventory of goods that giving notice by means of color code the state of the stop that is in each product, in addition it will allow to formulate a data base where it will be had knowledge of the habitual behavior of the consumer and to obtain a control of performance of the external and internal salesmen.