Diagrama causa-efecto de la demora de recepción de paquetes turisticos nacionales e internacionales.

Abstract

The cause – effect diagram is a method used to create and classify ideas about the causes of a problem through a graphic representation. The general objective of this present investigation is to identify the reasons for delay in the reception of tourist packages through the cause-effect diagram in order to visualize the common problems that arise in national and international tourism companies. The methodology that was implemented is qualitative based on secondary data sources by means of a documentary bibliographic review, in this way the study will be complemented with an interview with the managers of the travel agencies “Avial Tours” and “Castro American Tour”. The results made it possible to detect the most common causes that occur in travel agencies with respect to tourist packages, intervening in aspects such as personnel, information, method, system and service capacity, and thus making an improvement plan in order to provide value added to service.