Diagrama causa efecto para corregir la demora en la importación de la cebada por parte de la empresa vikingos Villaseñor.

Abstract

Nowadays, quality management tools are gaining a greater role in the business field. Due to the growth of the offer in the market, the use of these tools has become a relevant factor to stand out from the competition. For this reason, the study of these quality measurement instruments shows very important data to consider within the organization, and in this way take the relevant corrective actions. This research is based on the application of a diagram called Cause-Effect, which focuses on the delay of inputs imported by the craft company "Vikings" in the city of Machala. Through the application of this tool, the objective was to find out what are the causes or actions that have resulted in a central problem, obtaining accurate and detailed information for its subsequent interpretation. This diagram is within the basic tools of quality, since, due to its ease of design, it provides detailed information for troubleshooting. The methodology used in the development of this research is qualitative and bibliographic, using scientific articles about cases whose problem is similar to the issue of quality management, also referring to the processes of continuous improvement. All this information obtained and analyzed was able to establish an improvement plan focused on the area of importation, distribution and marketing of the company "Vikings" craft beer. In order to provide a product of excellent quality to the market.