Propuesta del proceso de gestión de la cadena de abastecimiento del hotel Ruth B.

Abstract

The hotel sector has been an important activity especially for developing countries that use tourism to generate income. This research was carried out with the objective of determining the management processes of the hotel supply chain by developing an adaptation guide for the optimization of the services offered; To achieve this, the descriptive methodology was applied. The study was carried out in three stages, starting with the documentary analysis and exploration of the problem that helped in the delimitation of the context, the analysis of a macro-process continued using the CATWOE and SIPOC diagrams, and at the end the map of processes and the proposal for the adaptation of a standardized process to solve the supply problems in the delivery / reception of the Ruth B. Hotel. From the results it was known that the company under study has good foundations for the management of the supply chain and a responsible staff, however the same management is inefficient and as a consequence there are inconveniences with the shortage of inventories. A standard methodology for managing supply chain management processes based on the management of information flows, assignment of responsibilities and optimization of activity procedures was identified.