Diseño de manual de calidad para la empresa productora y comercializadora de camarón “camaronera Galo Rodríguez” con normativa ISO: 9001-2015.

Abstract

The Quality Management Systems is a tool that contributes to the competitiveness of companies nationally and internationally. And on the other hand, customer satisfaction, through the implementation of a Quality Manual and the Quality Management System based on an ISO 9001: 2015 International Standard is an excellent one since it is based on process management and improvement Continue from them. The objective of this work is to design a quality manual with ISO 9001-2015 standards to implement it in the company "Camaronera Galo Rodríguez" producer and marketer of shrimp. The methodology used to carry out this work is documentary research, information from scientific articles, information on websites, similar works that provided with real information was reviewed and analyzed, in addition to the revision of ISO 9001 and ISO 9001: 2015. With the implementation of the manual the Shrimp Galo Rodríguez, will improve the shrimp production process which contributes with a greater national and international competitive.