Modelo del estilo colaborativo y su pertinencia en la solución de conflictos funcionales.

Abstract

This research is of a qualitative approach, which, through the development of literature, allows us to know the methods and models for the solution of functional conflicts, this time the collaborative conflict management method will be developed, which will allow Assertive way, problem solving. This is exemplified by observing a real conflict in the commercial services company CORPOR S. A. the steps of the model, BCF and its determination in the relevance of the collaborative model in conflict resolution, Lussier and Achua, (2016); through negotiation and mediation, in order to carry out the analysis, of the application of the collaborative conflict management style model. Based on the example, the relevance of the application of the collaborative style model in the solution of functional conflicts was analyzed, since when applied in the case observed in the company, it gave a positive result; since those involved in the conflict reached an agreement following the steps outlined by the BCF model, so it was determined that the application of the collaborative style model is relevant in the solution of organizational functional conflicts.