Incidencia del estrés laboral en los colaboradores de las instituciones financieras ecuatorianas, mediante la aplicación del cuestionario maslach burnout inventory.

Abstract

Actually, work stress affects the performance of employees (administrative and operational staff) working in Ecuadorian companies and specifically, those belonging to the financial sector. This study considered as reference the work done by Pérez (2012), and correlated the variables of emotional exhaustion (EE), depersonalization (D) and personal achievement (RP), which generate work stress and burnout syndrome (BO). Of course, the methodology used was descriptive to identify the incidence of work stress and the syndrome in the performance of employees. The data used were obtained through the Malasch Burnout Inventory (MBI) questionnaire applied to 376 collaborators, through the non-probabilistic sampling procedure for convenience. A data classification was made and the respective calculations were performed for each variable and thus the scores were categorized into low, medium and high levels. Gradually, SPSS Statistic 22 program was used for the analysis and processing of the information collected. The results reflected a significantly medium-high correlation between the variables EE and D, and relatively low-average with RP. In fact, 15.16% of employees suffer from BO syndrome, 59.66% are at risk of acquiring it, although they may not realize it and 20.74% do not suffer from it. Therefore, financial institutions should execute strategies to minimize stressful situations and factors, in order to guarantee an adequate quality of work life and an appropriate organizational environment.