Aplicación de diagrama causa-efecto en una institución de educación superior: caso Universidad Técnica de Machala.

Abstract

Currently there are a large number of companies from different economic sectors, which seek to develop an internal communication plan for the improvement of the work environment and productivity, creating a sense of belonging, commitment and motivation among the company's employees or organization in which they perform their daily duties. For this reason, the research was aimed at determining the problem, identifying the main causes of the flow of information within the Technical University of Machala and thereby causing problems of internal communication between employees. A total of 6 interviews were conducted, including teachers and administrative staff of the university institution, during the course of the interview it was possible to identify that there are different variables involved within the internal communication tool. The results controlled some contradictions, the main one was the inefficient circulation of information and low communication between teachers and administrative staff. Obtaining the cause-effect diagram of the internal communication problems of the institution of higher education. Finally, some suggestions for improvement were proposed to enhance good communication.