Auditoria administrativa como herramienta de control de la gestión en el sector de la comunicación.

Abstract

The audit is a tool for every administrator since it allows you to make correct decisions which will allow them to correct the existence of flaws presented in the organization. The auditor must submit a report that implements proposals for improvements in administrative processes, thus allowing for good management control. In the present case, the administrative audit will be carried out in a company dedicated to the communication sector, our objective was to evaluate their administrative processes, the control of activities and the service they provide with the determination to determine the existence of possible shortcomings. Through the previous and subsequent investigation, each of the abnormalities in the administrative procedures themselves that were central axis to raise a final report was identified, the investigation procedure was based on the qualitative exploratory method, our support was built based on the collection of bibliographic information The findings sheet as part of the audit instrument was forged as a result of the detection of the flaws shown in the communication company, and that recognized the existence of an incorrect distribution in the administrative functions, the lack of knowledge of the employees about the goals reach, the absence of a manual of functions and the service of poor quality. This leads to the determination of key aspects within the organization that have a direct impact on its administrative functioning and that indirectly have an impact on the external activities of the communication.