Auditoría informática para entrega, servicio y soporte de TI en la Unidad Académica De Ciencias Empresariales utilizando COBIT 5.

Abstract

La Universidad Tècnica de Machala handles large amounts of information, as every modern organization manages the processes in digital form, systematizing the tasks through virtual platforms solved in computers, networks and internet; This requires permanent control of both their potential and the risks / weaknesses of technological solutions. ICT support requires a computer, logical and holistic infrastructure of both staff and software / logical part that allows proper management, facilitating the institutional processes ensuring security, efficiency and integrating new trends in the knowledge society. The objective of this paper is to audit the IT services that support ICTs in the learning environments, academic services and functionalities gestated to student-teachers in the organizational development of the Unidad Academica de Ciencias Empresariales of the UTMACH through a systematic analysis argued in a documented exploration / abstractions observed in the case study, to propose notions that improve the faculties from the perspective of safety, efficiency and integrity using the Cobit tool 5. The results present comparative tables of the current state, against the optimal state that could be reached when executing to achieve a gradual development, in the integration of ICTs in the institutional processes, in addition the controls and substantial recommendations derived from the audit are highlighted. computing.