Propuesta de plan de mejoramiento con normas de seguridad y calidad en el servicio para el restaurante la Suisse Machala.

Abstract

In the city of Machala there are a large number of pymes that are dedicated to the food and beverage sector, including restaurants, which over the years have occupied an important part of the tourism development of the canton, complementing the offer. But due to the identification of inadequacies in the service provided in the catering sector, the need arises to propose a document that serves to improve the offer, prepared under quality standards in order to ensure a product regularized by food safety and safety standards. Optimal processes .This study had application in the restaurant La Suisse; same that is exercising the activity approximately two years in the city of Machala. For the fulfillment of this research, documentary-bibliographic material, direct observation, field study, an interview were used as research method, which allowed the development of flowcharts with which processes for the main activities of the company are proposed. As a result, identifying factors such as lack of training, poor motivation, inadequate supervision, poor distribution of tasks and spaces that lead the author to design a structured proposal following the process of continuous improvement that is expected to serve as a support to improve the internal functioning and service of the La Suisse restaurant.