La gestión de calidad en los servicios a través del talento humano y la tecnología en el Grand Hotel Americano.

Abstract

The quality of services has become a fundamental pillar for the success of tourist establishments; especially hospitality. Hotels nowadays offer tourists or guests a variety of benefits in which they can feel comfortable on arrival and thus enjoy their stay in an enriching way. Reason for which within the quality one must take into account two fundamental tools for its study and application; how is human talent and technology. Two topics of relevant interest for the field of tourism. Through them, the quality and specialized treatment for tourists is generated, which becomes their satisfaction and the increase of their visits, not only to the establishment but also to the external actors. Through the exhaustive analysis of bibliographic research, the theoretical foundations of quality management in hotels have been determined for their correct application in hotel establishments.