Análisis del proceso de auditoría de gestión para la empresa farmacéutica “San Carlos” de la ciudad de Quito.

Abstract

The pharmaceutical company "San Carlos" has been seen by several shortcomings in recent years, caused both the prestige and the client as the problem, the solution, the plan and the management audit process, by analyzing information to know the ways that the company must be for the improvement of its service, which is the main reason for these shortcomings, for the achievement of the objective for which a relationship is treated, the same that consists of a descriptive method that helped details of the information collected, once it has become investigative techniques stories such as the documentary that consists of the review of the documents, the eyepiece that intervenes the observation, the verbal one that refers to the interview and the physics that makes reference to the inspection of the information, relying on work papers and cedulas to carry out the management audit. In order to arrive at the results, the evaluation of the processes, the causes and the effects has been carried out, the data are based, a flowchart is elaborated, the process of service of the company, this information is obtained is answered Detonate the problems of the company was for a delay in the service process, the disadvantages are in the order of the product, storage and billing, which was developed the special examination of the audit, the establishment of strategies and goals for improvement of the service process.