Aplicación de los diagramas de flujo para mejorar los procesos de entrega de pedidos en una empresa repartidora de agua.

Abstract

Flowcharts are recognized as one of the instruments of greater importance in every organization, since in a way understandable and logical documented procedure to run within the company contributing to the effectiveness and operational efficiency. La empresa con un enfoque de gestión de calidad direccionada a los procesos brinda óptimos resultados, y para ello es necesario establecer mecanismos de control y mejora continua mediante la aplicación de diagramas de flujo. The overall objective of the research work is: develop a flowchart of the process of delivery of orders of a company distributing of water in the city of Machala, as a mechanism to achieve a quality service. The research was descriptive, which contributed to detail and understand the operations of the company under study, was also based on a literature review of scientific articles, as well as the application of the technique of the interview. The results of the research showed that by drawing flow diagrams is possible the description and analysis of procedures, since these are management tools that enable planning, optimize and/or communicate tasks and functions to members of an organization or Department.