Implementación de sistema de gestión de calidad, según norma ISO 9001:2008 en diario Opinión, de la ciudad de Machala.

Abstract

In the present investigation, the definition of the ISO 9001: 2008 standards was made, its importance, and everything related to it, as well as the manufacturing sector, and also information about the company, everything related to the project theme, so, it was feasible, the understanding of the review, by the reader, who is well known the point of view, the present examination, the consistency in a descriptive - exploratory technique, the application of an interview to the workers and to the clients, to know more closely, what happened in the company, and outside of it. In order to improve the quality of the company, in all its aspect, you can make a quality manual, the impact that occurs on workers and managers, so you can give an added value, but you need to interaction of the same, for the realization of some internal changes in the functional and financial structure, to offer customers a quality product, an accessible price, and in this way, they can become fixed clients, since they depend also, from the constructive criticism, for the elaboration of your product.