Indicadores de gestión como instrumento de medición de cumplimiento organizacional cooperativa de trasporte Azuay.

Abstract

In the investigation of the case, the objective was to evaluate the level of compliance with the management indicators in the support processes of the Transport Service of the Cooperativa Azuay in the canton of Pasaje. For the implementation of management indicators, the following was used: process map, diagram of the maintenance support process, an observation form and information compiled for its creation. In the operationalization, the formula of management indicators was applied where it was demonstrated that the programmed maintenance subprocess is not efficient and effective since it does not meet the established goal; In the activities of sub-process of support of corrective maintenance, it did not meet the established goal of units that have been repaired and reiterate in failures. A comparative analysis was made exposing the corresponding efficiency and effectiveness in the support process, stating the benefit of obtaining information from indicators, allowing better control of their activities. The information obtained from the application of indices allowed a better decision making in the Cooperativa de Transporte Azuay.