Desarrollo de procesos de desempeño laboral para incrementar los servicios de atención al cliente en la empresa EPROQUIL de Machala.

Abstract

The purpose of this research work is to evaluate the work performance processes, reflecting the performance of each of the collaborators that allows to increase the service and customer service. The methodology applied was a mixed quantitative-qualitative approach, using instruments such as the survey, the calculation of chronbach and interview which facilitated locating the flaws that involved the business stagnation, since it showed that the company has a low performance; through which relevant aspects were analyzed to propose proposals that favor the organization, such as in relation to the implementation of training plans, customer service strategies, and evaluation of work performance processes; in order to improve and increase the performance of employees in the execution of their activities. It is expected to correct the difficulties presented that mainly involve customers, employees, area managers and senior management, through the proposed proposals is projected to maintain an efficient work environment, meeting the objectives proposed by the organization.