Gestión por procesos de la empresa lingle S.A.: subproceso operacional.

Abstract

The present investigation on Management by processes of the company Lingle S.A .: operational Subprocess had like objective identify bottlenecks in the shrimp culture of the company; For this purpose, a process map was prepared based on the company's situational analysis, a sub process was represented in a flow diagram, and the existence of bottlenecks was identified. The research was descriptive and the methodology was developed based on the literary work La Meta through four steps: Restrictions were identified, deicide how to exploit the bottlenecks to finally raise them. Bibliographic review of scientific articles, government institutions, documentation of international organizations EFQM and ISO was used, and an unstructured interview was applied to the manager of Lingle S.A. and the manager of Andamar S.A. to compare results. It was identified that in Lingle S.A. there are four strategic processes, four operational processes and four support processes; In the sub-process of feeding there were bottlenecks that according to the volley method delay the time in which the shrimp reached 16 gr. besides, it spends more balanced than the feeder feeding method. For the optimization of the sub-process the feeding methodology was changed and the processes were restructured according to the EFQM model and the documentation was adapted as a fundamental part of the ISO 9001: 2015.