Manual de funciones para el departamento de administración de un hotel.

Abstract

Tourism is an activity that boosts the economy of the people, in this sense it is a source of employment both direct and indirect, as well as it is able to improve the quality of life of the inhabitants who are involved. Among the companies that stand out most in the tourist field are the hotels or lodging, which have undergone an enormous development and innovation, adapting to the changes generated by the environment and the search for the satisfaction of the guests. The present work consists in the elaboration of a manual of activities for the administrative area of a hotel, detailing the daily tasks and performing them in an efficient way, fulfilling the expectations of the client and ensuring the quality of the company. In addition, this document allows to know the internal functioning of the department, since it describes the tasks, involved and responsible for its execution. Many hotels have been created without a clear organizational structure and consistent with the type of services offered, and, above all, with a lack of manuals that indicate the correct way to execute the established activities. It is important to bear in mind that all the activities carried out in the Administration department are aimed at achieving the company's objectives and with it the economic benefits, without neglecting the most important element "the guest".