Elaboración de la ficha del proceso gobernante “entrega de encomiendas” de la empresa Orodelivery de la ciudad de Machala.

Abstract

The present work has as aim to develop a proposal for designs of organizational processes for the company Orodelivery dedicated to providing society a delivery service. The company’s problem is the lack of an adequate management system. The inductive method was used as well as the quantitative and qualitative research by applying techniques such as observation, survey and interview. According to the results obtained, it was able to verify the absence of formal organization of processes properly documented. Therefore It is suggested a process management model, a practice that will assist the the organization in a systemic way, thus contributing to the optimum organizational exercise in Orodelivery.