Las auditorías internas y su incidencia en el mejoramiento continuo del sistema de gestión de calidad.

Abstract

An important part to ensure the quality of a product is to carry out an internal audit to establish the shortcomings of the company, applying efficient controls to ensure its quality; It is imperative that companies exercise processes for the verification of materials obtained by suppliers that will be converted final products. One way to ensure quality management in the verification procedures of products purchased is the application of ISO 9001: 2008 Standards for quality management systems. The company Green Pallet dedicated to the production and commercialization of pallets, wants to optimize the process of control of the purchased products having to perform the respective inspection applying quality controls to meet the specifications requested by customers. The general objective of the research is to develop quality controls for the production process in the company Green Pallets. The methodological procedure applied is descriptive, applying as a technique the interview to the head of production to know the characteristics about the purchase of the raw material; bibliography research was also applied to access primary sources such as journals and scientific articles, information that served for the theoretical development of the present research work. As an alternative solution, it is necessary to adapt the ISO 9001: 2008 standards, optimize the purchasing processes complying with the quality parameters required by Green Pallets customers, offering a service according to their needs.