Propuesta para la mejoría del proceso de venta de la ferretería Ariza Ltda. por medio de procesos de negocio.

Abstract

The construction sector has been stagnating in recent years, that has forced companies like hardware stores to become more competitive. Companies engaged in distribution and marketing of construction materials are in constant competition, so customer satisfaction will make the difference between selling more or less. For this reason the research done in this paper aims to identify problems in the sales process at the hardware store Ariza Ltda. To do a model and notation business process where the whole process of selling the company was reflected was used from customer input to delivery of their products. Thus the main problems affecting the company and recommended improving enterprise system, implement the new sales process and organize your property information of the main products were found.