Manual de políticas de calidad ISO 9001:2015 en la empresa Reyursa S.A., ciudad de Machala.

Abstract

A quality management system to be implemented in a company provides benefits to the competitiveness in the market, performing improvements in each area of the entity, providing commitment, dynamism and responsibility of workers through efficient internal and external processes of the organization , therefore, this work aims to develop a Manual of Quality Policies ISO 9001: 2015 in the company Reyursa SA located in the city of Machala, the development of the manual contributes to the development of quality of the company, with greater business opportunities in the market, management of policies or feasible regulations for a continuous improvement in each administrative and operational process, the Management System of Quality, takes as reference all aspects and procedures of the ISO 9001: 2015 standard. The methodological application is based on the interview with the administrative manager and document review of the ISO 9001: 2015 Standard, the results explain the need to implement a standardized Quality Management System for the company's departments as well as the collaborators in improving their Labor conditions. The interview shows the managerial interest of adapting the standards to the internal and external processes of the organization, with the need to improve the functions on the part of the collaborators. The theoretical contribution bases representative bases to establish the advantages of certifying a Quality Standard and guaranteeing a quality product.