Elaboración de un programa de negociación para la solución de conflictos empresariales dando énfasis al cierre de la negociación.

Abstract

Companies within their work activities face the presence of conflicts both internally and externally, and must apply negotiation techniques to reach a closure that satisfies the parties involved. Managers must have the skills to resolve conflicts, being able to intervene as a mediator or look for an external and impartial mediator to solve the inconvenience that affects the normal development of organizational activities. It is necessary to provide an environment of cordiality, respect for the parties to present their points of view, reaching possible solutions that benefit both by closing the negotiation with a commitment document that instructs the parties to comply with the agreement. The objective of the work is to prepare a negotiation program to find the solution at the close of the negotiation. The methodology used was descriptive for what was used bibliographic technique located in scientific papers, books, internet, and other sources that allowed an approach to the subject. The purpose of the work is to find an amicable solution between the parties that are in conflict, making it necessary for companies, regardless of their size, to have negotiation programs to resolve conflicts, being prepared to face any problem that arises in their work activities.