Diagramas de procesos: medios de información para el logro de objetivos empresariales.

Abstract

The present investigation involves an analytical approach on the representativity of the diagrams of processes in the fulfillment and preparation of the human element to fulfill business objectives. The purpose of the study is to evaluate the systematization of processes by means of the analytical and dynamic review of diagrams, for a contrasted understanding between the information needs and the perception of the strategic units with respect to functionality in financial services. For an ideal performance, a methodological typology of exploratory, qualitative and descriptive nature is used to strengthen the intentionality of the knowledge that is derived. Among the significant findings highlights that given by the application of diagrams of different services in the same process (consumer credit and microcredit), where the behavior of the units involved, depends on the characteristics of the service; so the implementation of diagrams reinforces information gaps in the induction phase, through a graphic communication medium that simplifies data on the execution of a certain process and the capacity of adaptability for the achievement of business objectives.