Evaluación de los procesos de tecnologías de la información mediante la metodología cobit pam

Abstract

Information technologies IT are fundamental and relevant for companies to stay at a high margin, the use of COBIT 5 allows to understand the governance and management of information technologies IT within an organization and especially assess the state in which they are. The COBIT PAM process evaluation model allows companies to evaluate their processes in order to improve them. With the help of the ISO/IEC 15504 standard, they evaluate the capacity of software processes and the result is an evaluation criterion with a common scale. COBIT PAM is applicable to small, medium or large companies, for this reason is used as a case study the company TRANSPECARBA S. A. to evaluate the IT processes through the methodology COBIT PAM and identify their level of process capability, COBIT PAM contains 5 fundamental steps to carry out an efficient evaluation. The main objective of this work was to evaluate information technology processes to improve the capacity of processes in IT management. The evaluation factors of the IT processes were their capacity and maturity. For this purpose, the COBIT PAM methodology was applied, which provides a procedure based on the identification of attributes and indicators and the evaluation of the percentage of compliance with them.