Desarrollo de un plan de infraestructura tecnológica para el departamento de TIC de la UTMACH

Abstract

The management and maintenance plan for the technological infrastructure of the ICT department at UTMACH had as its main objective to address the administration and allocation of IT assets in areas such as applications, software, hardware, networks, and servers. Additionally, the plan aimed to improve processes and establish policies to ensure compliance with operational and strategic activities aligned with internal organization regulations. Given all the aforementioned aspects, this graduation thesis focused on proposing policies and standardizing procedures, guided by national and international IT industry standards, norms, and best practices. To execute the prototype, a series of steps were implemented in collaboration with the ICT department. These steps included information gathering, establishment of standards for IT asset inventories, documentation of inventories, analysis of the current infrastructure situation, establishment of standards for plan resources, development of resources, establishment of standards for the technological infrastructure plan, and finally, the development of the plan itself. The plan development phase involved creating various resources or documents supporting the main plan. Once these backup documents were developed and approved, they were utilized to formulate the policies and structure of the technological infrastructure plan. For the prototype evaluation, the expert evaluation technique was employed. Eight engineers with experience in IT management and governance were selected for this purpose, and they assessed the proposed procedures and policies. Ultimately, it was confirmed that the technological infrastructure plan met the objective of proposing policies and procedures aligned with industry norms, standards, and best practices for the management and maintenance of IT assets