Diseño del sistema de gestión de calidad en V&V Asesoria contable-tributaria y financiera basado en la norma ISO 9001:2008.

Abstract

Companies currently seek to be competitive at both the national and international levels, Quality management systems are used by organizations to ensure the production of products or service delivery with quality, that meet the requirements of the standard both legal, regulatory and especially the needs of customers. The fulfillment of all the procedures is obtained the satisfaction of the client, In other words, quality management systems are an added value that will help to compete in the today’s markets. The present research project proposed a general objective which is to plan a quality management system for a service company, establishing the norms, activities and the respective procedures based on ISO 9001: 2008. To achieve the objective, it developed the theoretical foundation of scientific articles that address the topic, the methodology used for the analysis of this research, the discussion that focuses on the information obtained from the company where the system will be implemented and finally the design for the implementation of the quality management system that will help with the improvement of service and customer satisfaction.